IndiGo Seeks More Time to Provide Exact Reasons
IndiGo said it regretted the inconvenience caused to passengers. The airline said it could not list the exact reasons at this stage because the internal review remained incomplete. It sought some extra time to complete a full Root Cause Analysis. Besides, it mentioned that the DGCA manual allows 15 days for a response to a show cause notice. The airline promised to submit complete details once the analysis is over.
Initial Factors Identified by IndiGo
IndiGo enumerated a number of 'early factors' that were prevailing and were affecting the operations. These included minor technical issues, changes in flight schedules, and adverse weather conditions. To these, it added rising system congestion. It further mentioned the new FDTL Phase II rostering rules as a challenge. Discussions for exemption or extensions with the DGCA were already underway, it said.
Impact on Network Performance
The airline said these combined factors reduced its early December on-time performance. In response, the airline opted to execute a “network reboot.” This was to be an attempt to stabilize operations, eliminate passenger backlogs, and reduce congestion across its airports. The reboot resulted in the cancelation of many flights.
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