Ongoing Flight Disruptions
- The crisis at IndiGo continues, though the situation has started improving marginally over the last few days. Even then, hundreds of flights remain cancelled. Aviation regulator DGCA has asked its senior officials to conduct inspections at all airports in the country to assess the situation.
- Officials have been advised to personally visit airports, monitor flight operations, and address the needs of passengers. Any issues raised by passengers during such inspections are to be resolved forthwith.
Measures to prevent future crises
- Secretary of Civil Aviation, Sameer Kumar Sinha said that steps will be taken henceforth to avert crises in future. The government acted promptly since IndiGo crisis started, he added. Coordination meetings with airlines and airport officials were held which helped in resolving some of the issues, he said.
- Sinha said that other airlines have been asked to restrict fare increases. The report of the investigation into the crisis is expected within 15 days.
Special Inspections Across Airports
- As part of the inspection drive, senior officials conducted on-site inspections at airports in Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Ahmedabad, Pune, Guwahati, Goa, and Thiruvananthapuram.
- Sinha said that consultations with all stakeholders have been made on matters like 'alternative arrangements' and 'refund' to the passengers, whose flights have either been delayed or cancelled.
Minor Improvement in Airline Services
- IndiGo informed that services are gradually recovering despite operational challenges, adding its operations touched about 1,800 flights on December 8 across the network.
- The airline also said that it has started sending advance notifications to passengers regarding flight services. More such steps are being taken to improve operations further.
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