High Cancellation Fees Under Scrutiny
The Central Consumer Protection Authority (CCPA) may soon ask food delivery platforms Zomato and Swiggy to revise their cancellation policies. At present, users lose up to 90% of the total order value if they cancel an order.
Refund Policy Could Change
Sources say the CCPA will likely recommend that both companies update their systems to reduce cancellation charges and ensure faster refunds. The authority wants the apps to process cancellations without major financial loss to customers.
Ongoing Investigation Adds Pressure
This possible directive comes during an active investigation by the CCPA into Zomato and Swiggy. The authority is reviewing their business practices, including problems with refunds and service issues.
Platform Response to Cancellation Costs
Both platforms say they incur costs when an order is canceled, as payments to restaurants are often non-refundable. They argue that these charges help cover those losses.
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